We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

 The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

 The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.

VINYL RECORDS

All vinyl records are a mixture of new and second-hand but all are fully guaranteed.

HARDWARE & OTHER PRODUCTS

All other products are boxed and brand new unless clearly stated otherwise or are listed in our 2nd hand / ex-demo section.

PRODUCT DESCRIPTIONS

Many of the products we sell are of a technical nature. Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all drawings, photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation of hardware can be obtained by contacting our hardware department. This explanation will be based on our own independent product testing and is opinion only. Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are. Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

OUR GURANNTEE

Products are not supplied on a trial basis. Hardware products are covered by their respective manufacturer's warranties. Warranty details and length are included with the product but will be a minimum of 12 months. Exceptions are the wear and tear of fader's and crossfader's on mixers, professional use & neglect.

PRICES

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched. Orders are accepted subject to availability. Prices are correct at the time of publication or upload to our website. We are not obliged to supply goods to you until we have confirmed acceptance of your order. The automatic email confirmation you may receive does not constitute order confirmation.

PURCHASING FROM US

By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers & other subcontractors). Personal details can be removed from our system by written request. If you have submitted your email address to our email marketing system you may remove your details by using the "Unscribe" button from the Mail List section of our web site. We never debit your credit card for items not in stock and your card is only charged when your order is ready for dispatch. No property or title of the goods shall pass from Essential Direct Ltd to the customer until payment has been received in full.

All sales are firm sale unless agreed in writing in advance.

AVAILABILITY OF GOODS

All orders and special offers are subject to availability. We stock over 20,000 items and it is very difficult to keep every item in stock at all times. We are sometimes dependent on our own suppliers to deliver stock. We will always try to inform you if an item is not in stock at the time when you place your order.

DEBIT/CREDIT CARDS

Cards we accept:

Credit, debit & charge cards are accepted without surcharge. However, we reserve the right to deliver only to the cardholders billing address. If requesting an alternative delivery address please state this on your order, along with your card registered address. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled. This is to prevent credit card fraud. If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in international police notification and court action in all cases.

SHIPPING

All records are mailed in strong cardboard envelopes and are sent by recorded delivery where possible. All other orders are shipped in appropriate strong packaging. Orders are computer tracked with barcodes and can be followed up at any time by contacting us. We advise you to ensure somebody be present at the delivery address since all items require a signature upon delivery. As soon as the goods are delivered and signed for they become your responsibility.

SHIPPING TIMES

All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.

SHIPPING CHARGES

Will be calculated on our Internet website for online orders or quoted by telephone when ordering by traditional mail order. If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

UK CUSTOMERS

If your goods do not arrive within 14 days of dispatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 4-14 days.

INTERNATIONAL CUSTOMERS

If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We can not investigate lost or missing parcels until 28 days have elapsed.

IMPORT DUTY & TAXES

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK & non European union countries.

GENERAL

We may refuse to take your orders if we feel you have been false in your information. We reserve the right to amend our terms and conditions at any time without prior notification. Calls may be monitored for training purposes and to ensure good levels of service. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. The views and opinions of Essential Direct Ltd are not to be taken necessarily as fact. Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language.

CUSTOMER SERVICES

If you are not happy with your order or the service you have received you may contact our customer services department by telephone or e-mail at info@essentialdirect.co.uk

We promise to reply promptly and solve any problems you may have subject to UK law.

LEGAL

This website, related domain names, and its contents are maintained by:

X-Creations

Please remember all orders are subject to availability. E&OE.
Our terms & conditions do not affect any of your statutory rights.
All information contained in this page is copyright Essential Direct Ltd 2002